Frequently Asked Questions
Clear answers for passengers planning airport, executive, hourly and corporate transportation with Tokhore Executive.
How do I request a ride?
Use the booking request on our website or contact Tokhore Executive through an approved contact channel. Provide the pickup date and time, pickup location, destination, passenger count and any flight details. A request is not confirmed until Tokhore Executive confirms availability.
Which airports do you serve?
We provide transportation for major New York-area airports including JFK, LaGuardia and Newark, and can support Teterboro and other private-aviation airports based on availability and trip requirements.
Do you monitor arriving flights?
When accurate airline and flight information is provided, flight information may be used to coordinate airport pickup timing. Passengers should still notify us of major itinerary or contact changes.
Where will I meet my chauffeur at the airport?
Pickup instructions depend on the airport, terminal, local rules and the service requested. Your confirmed reservation or dispatch communication will provide the appropriate meeting instructions.
Can I book for another passenger?
Yes. Please provide the traveler’s correct name and reachable contact information along with the trip details so dispatch and the chauffeur can coordinate the ride.
What vehicles are available?
Tokhore Executive focuses on professional executive transportation, including premium SUV service. Vehicle availability and exact vehicle assignment depend on the reservation and service requirements.
How much luggage can I bring?
Luggage capacity depends on passenger count, bag size and vehicle. Tell us about unusually large or numerous bags before confirmation so the appropriate vehicle can be planned.
Can I change or cancel a reservation?
Contact us as soon as possible. Changes are subject to availability, and cancellation or waiting charges may apply under the reservation terms associated with the trip.
What payment methods are accepted?
Available payment methods depend on the reservation or approved account. Tokhore Executive may support approved card, ACH/bank, invoice or other approved payment methods. External payment submissions are not treated as paid until receipt is verified.
Do you offer hourly chauffeur service?
Yes, hourly and as-directed service may be available. Tell us the expected start time, approximate duration, pickup area and itinerary when requesting the reservation.
Do you provide corporate transportation?
Yes. Businesses can apply for a corporate account for authorized travelers, billing visibility and account-based transportation workflows, subject to approval and account terms.
Can I request child-seat service or special assistance?
Tell us the exact requirement before booking confirmation. Availability and suitability depend on the request, applicable rules and the vehicle/service available for the trip.
Still have a question?
Contact us with your trip details or submit a reservation request and we’ll help with the specific itinerary.